Shipping & Delivery
Truck caps are oversized freight items — not parcel packages. Here’s everything you need to know about how we get your cap from the seller to your driveway, safely.
Truck caps are large, rigid, and heavy — typically 6–8 feet long and weighing 150–300 lbs. Standard parcel carriers like UPS and FedEx cannot accommodate items of this size. Instead, all caps on UsedTruckCaps.shop ship via LTL freight (Less Than Truckload), the same method used by dealerships and truck accessory shops.
LTL freight means your cap shares trailer space with other shipments, which keeps costs manageable while ensuring your item is handled by carriers equipped for oversized goods. Your cap will be palletized or crated by the seller and picked up by a freight carrier assigned at checkout.
Curbside Delivery
The freight carrier delivers your palletized cap to the curb at your address. You’ll need to move it from the truck to your install location. A liftgate option is available for an additional fee if you don’t have dock access.
Most popularTerminal Pickup
Your cap is held at a regional freight terminal near you for pickup at your convenience. This option is often faster and less expensive than home delivery, especially in rural areas.
Fastest optionLocal Pickup
Many listings offer free local pickup directly from the seller. You collect the cap yourself — no freight costs, and you can inspect the cap before loading it up. Pickup location is shown on each listing page.
No shipping costDelivery to Installer
Ship directly to one of our vetted installation partners. Your cap arrives ready to go on your truck — eliminating the need to transport it yourself. Ask our team to coordinate this after purchase.
Most convenientFreight shipping rates are calculated based on distance, weight, and dimensions. The exact shipping cost for each listing is displayed on the product page before checkout — no surprises at the end.
| Distance Zone | Estimated Cost | Typical Transit Time |
|---|---|---|
| Same region (under 500 mi) | $150 – $200 | 1–3 business days |
| Mid-range (500–1,500 mi) | $200 – $300 | 3–5 business days |
| Cross-country (1,500+ mi) | $300 – $400 | 5–7 business days |
| Local pickup | Free | Flexible, by appointment |
Coverage area: We ship to all 48 contiguous US states. We do not currently ship to Alaska, Hawaii, or international destinations. If you’re in AK or HI, contact us — in some cases we can arrange third-party freight forwarding at the buyer’s expense.
Order Confirmed
Once payment is processed, the seller is notified and has 1 business day to prepare the cap for pickup. You’ll receive an order confirmation email with your order details.
Cap is Palletized & Scheduled for Pickup
The seller secures the cap on a pallet or in a crate, and schedules a freight carrier pickup. Proper packaging ensures the cap is protected throughout transit.
Freight Carrier Picks Up
The assigned LTL carrier collects the cap from the seller. Transit time begins from this point. You’ll receive a tracking number via email so you can monitor progress.
Delivery Appointment Scheduled
For curbside delivery, the freight carrier will contact you by phone to schedule a delivery appointment — typically a 4-hour window. Make sure your contact number is current in your account.
Inspect Before You Sign
When the truck arrives, inspect the cap thoroughly before signing the delivery receipt. Note any visible damage on the receipt and photograph it immediately. Do not refuse delivery — accepting while noting damage protects your freight claim rights.
You’re Done — Install Time
Move the cap to your garage or install location. Need a hand getting it on your truck? Contact us for a vetted installer near you.
Important: Always inspect the cap before signing the freight carrier’s delivery receipt. Once you sign without noting damage, filing a freight claim becomes significantly more difficult.
Follow these steps when your freight delivery arrives:
- Walk around the pallet and check the outer packaging for dents, punctures, or signs of impact before the driver leaves.
- Open the packaging if possible and inspect the cap itself — check glass, locks, side windows, and the shell for any damage.
- Note any damage on the delivery receipt — write it down clearly, even if it appears minor. “Subject to inspection” is not sufficient — be specific.
- Take photos of any damage to packaging and the cap before moving anything.
- Contact us within 48 hours if you find damage. We will help you file a freight claim and arrange a resolution.
- Keep all packaging until the freight claim is fully resolved.
Freight damage is rare, but it does happen. Here’s how we handle it:
If your cap arrives with damage caused during shipping, contact our team within 48 hours of delivery with your order number and photos of the damage. We’ll open a freight claim with the carrier on your behalf and work to get you a replacement or refund as quickly as possible.
Claims filed after 48 hours or without documented proof of damage at delivery may not be eligible for coverage. This is why inspecting at delivery is critical.
Can I change my delivery address after ordering?
Contact us as soon as possible. Address changes are possible before the freight carrier picks up the cap. After pickup, changes may incur an address correction fee from the carrier.
What if I miss my delivery appointment?
The freight carrier will typically attempt re-delivery or hold the cap at the terminal. Missed appointments may incur a storage fee after 2 business days. Contact us and we’ll help coordinate with the carrier.
Do you offer white-glove or inside delivery?
We do not offer inside delivery at this time. All curbside deliveries are at the edge of your driveway or property. For delivery to an installation shop, we can ship directly to a commercial address with a dock or forklift.
How do I track my shipment?
Once your cap ships, you’ll receive a tracking number via email. Use this on the freight carrier’s website for real-time status. If you have trouble tracking, contact us and we’ll pull the latest status for you.
Have a question about your order, delivery timing, or freight damage? We respond to every inquiry within 2 business hours.
